STORE POLICIES - HELP

TERMS OF USE

Your use of our website indicates that you accept our Terms of Use and Store Policies. If you do not agree to these terms, please do not use this website. Terms and Store Policies are shown below. These may change at our sole discretion and without prior notice so check back regularly.

Problems With Your Order

Any shortage, damage, non-delivery, or other problem with your order must be reported within 30 days of the shipping date.

Our communication with you will be through email. Be sure you have entered a valid and correctly spelled email address when ordering. To ensure you receive our emails, add help (at) prairiemoon (dot) biz to your approved or safe email senders list.

Backorder Items Policy

Backorder Items are items that are temporarily out of stock but are available for purchase on our site. These items are very popular and sell out extremely quickly. For this reason we have allowed customers to reserve these items by placing a Backorder. Order and pay now and we will ship it when it comes in. We fill all Backorders in the order they are received. By ordering early you will be earlier in line when it comes to getting a highly sought after item. We also ship Backorders in the order they were received. This means your order will ship out before orders for the same item placed once the item is in stock. Backorder Items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for Backorder Items.

Payment
When you place an order for a Backorder Item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.

Cancellation
Backorders may be cancelled for full refund at any time until the date they are shipped. Simply reply to your order confirmation email and request that it be canceled. Or, email us at [email protected] with your order information and cancelation request.

In Stock Items with Backorder Items
In Stock Items ordered with Backorder Items will be held and all items will ship together. If you want in-stock items to ship immediately, you will need to place two orders. One for the in-stock items only and one for the Backorder Items.

Shipping
Backordered Items ship within one business day of arrival at our warehouse. An estimated shipping time is posted on the item description page. All our Backorder dates are approximate. Depending on the volume of orders, your place in line, and the manufacturer and designer’s production schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship Backorder Items as soon as they are available. Orders are shipped on a first come first served basis.

Notification
You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Prairie Moon is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails. Add [email protected] to your safe senders list to help ensure you receive our emails and they don’t get caught in a spam blocker or junk email folder.

Free Shipping Information

Sales Tax

We only charge sales tax on orders shipped to Illinois addresses. The sales tax rate is 7.85%.

Secure On-Line Ordering

Accept Credit Cards

Prairie Moon takes the issue of shopping safety and security very seriously. All on-line transactions are handled with the industry standard 128bit Secure Sockets Layer (SSL) encryption. Your personal and credit card information are scrambled for transmission to prevent them from being intercepted.

Prairie Moon complies with the PCI Data Security Standard. This is the standard required by the Payment Card Industry which includes Visa, MasterCard and American Express. Compliance is monitored by ScanAlert, one of the most trusted names in credit card security. For additional security, we do not store your credit card information on our computers. In conjunction with our web host, 3dcart, we want to ensure a secure shopping experience.

There are two ways you can tell if you are on a secure checkout page. First, look for https instead of the usual http in the address bar at the top of your screen. https means it is a secure page. Secondly, there should be a lock icon in the status bar at the bottom of your screen.

When you place your order, please be assured this is a one time charge for this order only. In the unlikely event that your shipping does not calculate correctly, we will email you with the correct shipping cost for your approval before shipping your order. You always have the option of canceling your order. We have been in business on the internet for over 12 years. The majority of our customers rate our service as Excellent.

Shipping

Most orders ship the next business day.

How Much Is Shipping?
Once you have placed an item in your shopping cart you can easily calculate your shipping cost. Just enter your zip code in the box at the bottom of the page and click the "GO!" button. If you change the items in your cart enter your zip code again, click the "GO!" button again and your new shipping options will be displayed. Be sure and click the drop down box to see both the UPS and USPS shipping options.

Why We Charge for Shipping
We know shipping cost is an important issue. Shipping is always a cost. Some companies hide the cost of shipping in the price of each item. Some companies will quote low prices and then charge exorbitant handling fees in addition to the actual shipping cost. The shipping charges on our site are the actual shipping charge plus a $2.00 packaging fee which covers the cost of the box and packaging. Shipping costs are based on the weight of the products ordered. Postal service shipping charges include insurance and delivery confirmation.

We ship with United Parcel Service (UPS) or the US Post Office (USPS).
We recommend UPS since there is limited tracking available with shipments through the Post Office. We will notify you by email concerning the status of your order and shipping updates. In the unlikely event that your shipping does not calculate correctly, we will email you with the correct shipping charge for your approval before shipping your order.

Available US shipping methods by UPS are:

Ground

3 Day Select

2nd Day Air

Next Day Air

Available US shipping methods by the US Postal Service are:

First Class Mail (usually takes about a week, can take up to 2 weeks)

Priority Mail  (usually takes 2-4 days)

Delivery to APO, FPO and PO Box addresses:
UPS does not deliver to APO, FPO or PO Boxes. You will need to select Priority Mail for delivery to one of these addresses.

Shipping to Alaska and Hawaii
UPS now ships Ground, Next Day Air or 2nd Day Air to Alaska and Hawaii. USPS Priority Mail is also available for shipping to AK or HI.

Shipping to Canada
Your shipping options are UPS Standard to Canada or Priority Mail International. Compressed gas, cream chargers or seltzer/siphon chargers, CO2 or N2O can only be shipped by UPS Standard to Canada.

UPS charges a brokerage fee for shipments to Canada. The fee is based on the total dollar amount ordered and is shown in Canadian dollars. The maximum you can have in your shopping cart is about $17.00 to not be charged a brokerage fee.

Brokerage fees are estimated as follows but may change at any time:

ca$0 to ca$20.00 order = ca$0 fee

ca$20.01 to ca$40.00 order = ca$7.00 fee

ca$40.01 to ca$100.00 order =ca$19.45 fee

ca$100.01 to ca$200.00 order = ca$29.00 fee

ca$200.01 to ca$350.00 order = ca$41.50 fee

ca$350.01 to ca$500.00 order = ca$46.60 fee
The brokerage fee is due upon delivery and is not included in the shipping charge.

Also, there may be duty and taxes due upon delivery. The only way to know the exact amount would be to contact your local customs office. Returns for refusal of duty and taxes will not be accepted.

International Shipping (other than Canada)
We currently do not ship outside the US and Canada.

Shipping CO2 or N2O Compressed Gas Chargers

Contiguous US: Chargers can not be shipped by air due to DOT regulations. These items can only be shipped UPS Ground.

Postal Service: N2O and CO2 chargers which can not be shipped through the Post Office due to DOT and International Postal regulations.

Alaska and Hawaii: Compressed gas chargers can not be shipped to AK or HI.

Canada: Chargers can only be shipped by UPS Standard.

APO, FPO, PO Boxes, AK, HI, Canada: We can ship soda siphons, seltzer bottles and cream whippers provided we remove any chargers which may be included with the items. You would have to buy 8 gram CO2 or N2O chargers locally.

To determine the exact time in transit for your zip code, click here for the UPS Time in Transit site. Our Ship From city is Highland and our Zip Code is 62249.

UPS Ground
Business Days in Transit from: Highland, IL 62249, our shipping location.

Do not include the day your package is shipped when figuring time in transit.
Example:

If you order on Tuesday for an item with next business day availability,

We will ship your order on Wednesday, and

Time in transit to your location is 3 days,

The first day is Thursday, second is Friday, and third day in transit is Monday,

You should receive your order on Monday.